Frequently Asked Questions

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You can find the answers for the most common questions asked by our customers

How do I purchase a FloodFlash policy?
I have previously been refused flood insurance - can you still help me?
I operate outside of the UK - can I purchase a FloodFlash policy?
Is FloodFlash for homeowners, businesses or both?
My business operates from a home office - can I have a FloodFlash policy?
I want to cover a rental property - can I use a FloodFlash policy?
I am a tenant - can I buy a FloodFlash policy for my place of business?
What payout amount should I pick?
Is there a limit to how much my payout can be?
What trigger depth should I pick?
Can I change my depth/payout after it's been selected?
Can I obtain flood insurance for two different depths to pay two different amounts?
What should I do if I have a basement?
Who installs the sensor?
Do I need to be present when the sensor is installed?
Where can I place the sensor?
If I lose power, will the device still work?
My sensor has been damaged, what do I do?
Can a sensor be installed inside my property?
What does the sensor fee cover?
Can I install/move the sensor myself?
Can I move the sensor after it is installed?
Can the sensor be installed on a listed building?
Are all types of floods are covered?
The premium I've been quoted is high, what can I do about it?
Why is there a 14 day waiting period?
How do you calculate my premium?
How does a FloodFlash policy affect my existing insurance?
What if my business moves premises?
Who underwrites my policy?
If I get flooded, what do I need to do?
What happens if I don’t hear anything?
Are there any restrictions on how I spend the a payout from FloodFlash?
Is any of my payout taxable?
What happens if I have a multi-trigger policy and I flood at a lower depth but the higher trigger depths are not reached?
How often do I need to renew my policy?
How do I renew my policy?
Can I cancel my policy?
I have a complaint, what do I do?
What accessibility support do you offer customers?
I have another question, how can I get in touch?