Frequently Asked Questions
Have a question?
You can find the answers for the most common questions asked by our customers
- Policy information
- Sensor & installation
- Customer service
- In the event of a flood
- how much it might cost to make repairs to your property in the event of a flood
- the cost of replacing or repairing damaged stock, machinery, contents, etc
- the terms and limits of any existing flood insurance you might have - for example your existing insurance might have a very large excess (sometimes called a deductible) for flood damages, or the level of cover provided might be insufficient for your needs.
The settlement from a FloodFlash policy can be spent on whatever you need, so make sure to consider any direct or indirect costs that may be specific to your business or property.
We will always charge a lower premium for policies with a higher trigger depth, so it could pay to think about what level of water will start to cause damage and/or financial cost to your business and ways to become more resilient.
Remember that we measure flood depth from ground level outside your property.
FloodFlash doesn’t cover flooding due to burst pipes (sometimes called escape of water). It is likely that this is covered under your existing insurance, though we recommend you check with your insurance broker.
If these are still too high, you may want to consider investing in measures to increase your flood resilience, such as a flood management plan or flood defences. A FloodFlash policy can work in harmony with these investments to lower your premium. If you have taken steps which will reduce the overall cost of flooding, then you can choose a lower settlement. If you are protected to a greater depth, then you can raise the trigger level.
One of our first policyholders cut their premium by installing 1 metre high floodgates on their building. The gates enabled them to raise their trigger depth to over 1 metre, delivering a policy with the same coverage amount for a much lower premium.
We currently only provide cover for one event per annual policy. If you do make a claim, you will need to renew your FloodFlash policy to restart the cover. You can do this by contacting us directly or through your insurance broker.
There is no problem in updating your depth/settlement when you renew.
If you do require additional cover, please get in touch as there is a good chance we can help after referring through to our underwriters. If this is the case, please discuss your requirements with your insurance broker; we promise to do our best to deliver a policy that meets your needs.
With expertise earned over centuries, Lloyd’s is the foundation of the insurance industry and the future of it. Led by expert underwriters and brokers who cover more than 200 territories, the Lloyd’s market develops the essential, complex and critical insurance needed to underwrite human progress.
Backed by diverse global capital and excellent financial ratings, Lloyd’s works with a global network to grow the insured world – building resilience for businesses and local communities and strengthening economic growth around the world.
Please contact us if you would like to know details of which underwriters we are currently working with.
You will need to direct the installation engineer to the exact location, so please consider this in advance.
You may also contact Everest Syndicate 2786 directly, by calling 020 3887 2580, emailing email@example.com, or writing to:
The Complaints Manager
Everest Syndicate 2786
40 Lime Street
London EC3M 5BS
You may also contact Asta, the managing agent at Lloyd’s, by calling 020 7743 0929, emailing firstname.lastname@example.org, or writing to:
Asta Managing Agency Ltd
23 Camomile Street
London EC3A 7LL
Full details of how you can report a complaint can be found in your Policy Documentation.
In the event that there is a problem with the sensor, we may still pay you if, on the balance of probability, we believe that the trigger depth was breached. To assess this, we will use as much evidence as we can, including high water marks, interviews with you and your staff, reports from the Met Office and other sources. If it's safe to do so, we recommend taking as much photographic evidence as possible.
Remember, FloodFlash policies end when a claim occurs. If you would like to put cover back in place for the trigger depth that was breached, you would need to purchase a new policy separately at that trigger depth.