Frequently Asked Questions

Have a question?


You can find the answers for the most common questions asked by our customers

I have previously been refused flood insurance - can you still help me?
I operate outside of the UK - can I purchase a FloodFlash policy?
Is FloodFlash for homeowners, businesses or both?
How do I purchase a FloodFlash policy?
What settlement amount should I pick?
What trigger depth should I pick?
Are all types of floods are covered?
The premium I've been quoted is high, what can I do about it?
Can I cancel my policy?
How often do I need to renew my policy?
How do you calculate my premium?
Can I change my depth/settlement after it's been selected?
How does a FloodFlash policy affect my existing insurance?
Is there a limit to how much my settlement can be?
What if my business moves premises?
Who underwrites my policy?
Why do I have to wait 14 days for cover to start?
I am a tenant - can I buy a FloodFlash policy for my place of business?
Can I obtain flood insurance for two different depths to pay two different amounts?
Who installs the sensor?
Do I need to be present when the sensor is installed?
Where is the sensor installed?
If I lose power, will the device still work?
My sensor has been damaged, what do I do?
Can a sensor be installed inside my property?
What should I do if I have a basement?
I have a complaint, what do I do?
If I get flooded, what do I need to do?
How quickly will I get paid?
What happens if I don’t hear anything?
Are there any restrictions on how I spend the a settlement from FloodFlash?
Is my any of my settlement taxable?
I have another question, how can I get in touch?