USA Frequently Asked Questions

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You can find the answers for the most common questions asked by our customers

I have previously been refused flood insurance - can you still help me?
I operate outside of the US - can I purchase a FloodFlash policy?
Is FloodFlash for homeowners, businesses or both?
I want to cover a rental property - can I use a FloodFlash policy?
I am a tenant - can I buy a FloodFlash policy for my place of business?
How do I purchase a FloodFlash policy?
What payout amount should I pick?
What trigger depth should I pick?
Why is there a 14-day waiting period?
Are all types of flood covered?
The premium I've been quoted is high, what can I do about it?
Can I cancel my policy?
How often do I need to renew my policy?
How do you calculate my premium?
Can I change my depth/payout after I’ve bought my policy?
How does a FloodFlash policy affect my existing insurance?
Is there a limit to how much my payout can be?
What if my business moves premises?
Who underwrites my policy?
Who installs the sensor?
Do I need to be present when the sensor is installed?
Where can I place the sensor?
If I lose power, will the device still work?
My sensor has been damaged, what do I do?
Can a sensor be installed inside my property?
What does the sensor fee cover?
Can I install/move the sensor myself?
Can I move the sensor after it is installed?
What should I do if I have a basement?
If I get flooded, what do I need to do?
What happens if I don’t hear anything?
Are there any restrictions on how I spend the payment from FloodFlash?
Is any of my payout taxable?
What happens if I have a multi-trigger policy and I flood at a lower depth but not the higher trigger depths?
How can I get in touch?
I have a complaint, what do I do?