USA Frequently Asked Questions
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You can find the answers for the most common questions asked by our customers
Residential properties can purchase FloodFlash if they are owned/insured under an LLC or trust. They can be covered under a personal name if there is business revenue being generated from the property e.g. rental income. Condo and other property associations can also buy FloodFlash coverage.
- the cost of any previous floods at the property
- how much it might cost to make repairs to your property in the event of a flood.
- the cost of replacing or repairing damaged inventory, machinery, contents, etc
- the cost of business interruption in terms of lost revenue, wages, litigation or reputational damage
- the value of any deductibles you may have on other policies – FloodFlash can fill the gap in coverage
- the terms and limits of any existing flood insurance you might have - you may want to use FloodFlash to increase your limits
- your budget – picking a lower payout value can make the policy more affordable
The payout from a FloodFlash policy can be spent on whatever you need, so make sure to consider any direct or indirect costs that may be specific to your business or property.
We will always charge a lower premium for policies with a higher trigger depth, so it could pay to think about what level of water will start to cause damage and/or financial cost to your business and ways to become more resilient.
Remember that we measure flood depth from ground level outside your property.
FloodFlash doesn’t cover flooding due to burst pipes or similar sewerage issues. It is likely that this is covered under your existing insurance, though we recommend you check with your insurance provider.
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(a) on an outside wall of the insured premises detailed in your policy schedule,
(b) not in a drain, stairwell or other depression that takes the sensor below ground elevation,
(c) not on a wall that touches or abuts water, and
(d) your choice. Our engineers cannot advise you where to place the sensor.
We will issue payments to you if we are satisfied that a valid claim would have been payable under this policy after considering the available evidence. For more information visit section 5 of your policy document.
18 East Tenter Street London
FloodFlash will refer your complaint to the underwriters of this policy, Munich Re Syndicate 457 at Lloyd’s.
You may also contact Munich Re Syndicate 457 directly by emailing MRSL- firstname.lastname@example.org, or writing to:
The MRSL Complaints Team
Munich Re Syndicate Limited
1 Undershaft London
EC3A 8EE United Kingdom
You can also refer the matter to the Complaints team at Lloyd’s. The address of the Complaints team at Lloyd’s is:
One Lime Street
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
E-mail: email@example.com Website: www.lloyds.com/complaints
Details of Lloyd’s complaints procedures for US policyholders are set out in ‘Making a complaint’, available here and are also available from the above address.